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Guests AZ

Always stay informed.

You ask the questions and we have the answers. Stay informed during your stay with us with our Guest AZ.

Guests AZ

MOIN & welcome to sylc. Apartment hotel!

The SIMPLIFY YOUR LIFE CAMPUS (=sylc) has set itself the goal of creating an individual guide for everyone - everything is possible, but nothing is mandatory. Our sylc. is more than an apartment hotel. SIMPLIFY YOUR LIFE, start living and expand your options. We have a lot more for you. Enjoy maximum comfort that puts minimal strain on you and live along your very own personal GUIDE TO A GOOD LIFE.


We have put together some information for you to make it easier to find your way around our house. Of course, our team will be happy to answer your questions and requests at any time.


We wish you a pleasant stay - ENJOY & FEEL LIKE HOME!

Answer questions

  • Equipment & Guest Service

    Departure

    The apartment is available until 11.00 am on the day of departure. If you wish a later departure, please contact the reception in time.


    Adapter

    Adapters and charging cables can be borrowed at the reception.


    External line

    For external calls please dial "0" to get an outside line.


    Arrival

    The apartment is at your disposal from 15.00 o'clock.


    Instructions

    Instructions for all technical devices (e.g. microwave, dishwasher, TV) can be found in your apartment.


    Extra bed

    You are welcome to add an extra bed to your booking for a fee. Some apartments have a sofa bed.


    Excursions

    Our reception team will be happy to help you with advice and assistance.


    Baby cribs

    We are happy to provide you with a baby crib upon request.


    Train station

    The closest train station is the S-Bahn station Hamburg Stellingen. ATTENTION: The S-Bahn station Hamburg Eidelstedt is located in a new ring of public transport.


    Mailbox

    You are welcome to leave your mail at the reception. Our staff will take care of the delivery.


    Stamps

    Available at the reception.


    Stationery

    Letterheads and envelopes are available at the reception.


    Bus & Train

    Five bus lines (4, 392, 183, 115, 603) stop directly in front of our building at the "BAB Auffahrt Stellingen" stop. The S-Bahn line S3/ S21 can be reached on foot via the stop "BAB Auffahrt Stellingen" (approx. 500m). Our reception will be happy to inform you in detail.


    Book exchange corner

    In our LIBRARY BAR you will find a book exchange corner.


    Iron

    On each floor there is a LAUNDRY ROOM with ironing board and iron.


    Check-in

    On your arrival day you can use your apartment from 15.00 o'clock.


    Check-out

    On the day of departure you can use your apartment until 11.00 am. If you want to check out after 11.00 a.m., please contact the reception.


    Do not disturb

    We respect your privacy and will not clean your apartment or disturb you if you hang out the "Do Not Disturb" sign. If you need fresh towels, bed linen, etc., our team will be happy to help you.


    Electrical connections

    Alternating current 220 volts in the whole apartment. Adapters are available at the reception if needed.


    E-charging station

    We have charging facilities for your electric car. Please ask at the reception.


    E-Mail

    You can contact us by e-mail at info@sylc.de.


    Bicycle rental

    The bus and the train go too fast for you and you don't see enough on foot? Rent a bike at our reception.


    Fax service

    Please contact the reception. The fax number of the apartment hotel is +49 (0) 40 - 53 75 13 - 33 33


    Fitness

    Our ROOFTOP GYM is ready and of course you can find it at the top! We have a selection of cardio as well as muscle building equipment and after the workout, just relax on our ROOFTOP TERRACE 


    Lost and found

    Lost and found items are kept in our housekeeping. If you have any questions, please contact the reception.


    Luggage service

    A luggage room is available for the storage of your luggage. The reception team will be happy to help you.


    Vouchers

    Vouchers can be purchased at the reception.


    Towel change

    You can request a towel change at the reception at any time.


    Pets

    Pets are not allowed in the hotel area.


    Homepage

    www.sylc.de


    Housekeeping

    Your apartment will get a full cleaning after one week without any fees. You can order an additional cleaning for a fee.


    Information

    For any kind of information you can always contact our reception.


    Jogging routes

    For tips please contact the reception.


    Children

    Children up to and including 5 years stay with us free of charge. Children 6 years and older sleep on an extra bed for a fee.


    Copy service

    Please contact the reception.


    Credit cards

    We accept American Express, Diners Club, MasterCard, Visa Card, EC Card, Maestro Card and Union Pay.


    Culture and Tourism Tax

    The Free and Hanseatic City of Hamburg levies a culture and tourism tax as of January 1, 2013 to tax private overnight stays in lodging establishments for a fee.


    Cuisine

    In our restaurant, the EATERY, we offer you from 12 to 14 o'clock our delicious and freshly prepared lunch. You can find the weekly menu directly in the EATERY or at the reception and on our homepage. Additionally you can find small snacks in our almost everything SHOP.


    Laundry and Dryer 

    On each floor you will find a LAUNDRY ROOM. Here you can wash, dry and iron your clothes for a small fee. This service is available via the We Wash app or directly by phone. You can find more information directly at www.we-wash.com.


    Reading corner

    Current daily newspapers, magazines and journals as well as books about the press metropolis Hamburg can be found in our book exchange corner in the LIBRARY BAR.


    Charging cable

    Our reception will be happy to help you out.


    Meeting Area

    For your individual needs please contact our reservation team on extension 31 20. We will be happy to show you our rooms on the ground floor.


    Microwave

    Instructions for your microwave are provided in your apartment, located right on the front of the microwave.


    Minibar

    You will not find a minibar in your apartment - but a giant minibar in our almost everything SHOP.


    Garbage

    If your garbage is full, you can leave it outside the door and it will be collected and disposed of during the day. If you stay longer than 7 nights, your garbage will be automatically removed by our housekeeping colleagues.


    Sewing kit

    You can get them at the reception.


    Non-smoking apartments

    All our apartments are non-smoking apartments. A non observance will be charged with 200,00 €.


    Online booking

    Did you know that if you book through www.sylc.de you will always get the best price?


    Public transportation

    The nearest train station is the S-Bahn station Hamburg Stellingen. ATTENTION: The S-Bahn station Hamburg Eidelstedt is located in a new ring of public transportation. Directly in front of our house five bus lines (4, 392, 183, 115 ,603) stop at the stop "BAB Auffahrt Stellingen". The S-Bahn line S3/ S21 can be reached on foot via the stop "BAB Auffahrt Stellingen" (approx. 500m). Our reception will be happy to inform you in detail.


    Parking

    You can park your car in our parking garage. The daily fee is 12 Euro. Please note that the parking spaces in front of the main hotel entrance may only be used for loading and unloading. 


    Mail

    You are welcome to leave your mail at the reception.


    Radio

    You can listen to the radio on your TV.


    Smoking

    All our apartments and public areas are non-smoking areas. Failure to comply with this rule and dismantling of the smoke detector will result in a fine of 200,00 €.


    Reception

    Our reception is staffed around the clock. To reach the staff please dial 31 10.


    Reservation

    You feel comfortable and plan to visit us again? Book directly with us and you are guaranteed the best price. Feel free to contact our reservation department by phone at 31 20 or by e-mail: reservation@sylc.de. You can also contact our reception.


    Laundry service

    Please use the Laundry and dry Service.


  • Gastronomy

    Bar

    Night owls round off their evening stroll or concert visit in the Barclaycard Arena with a nightcap at our LIBRARY BAR from Fri. to Sat. 4 p.m. - 00:00 a.m. and coffee lovers get their money's worth.


    Breakfast

    In our EATERY on the first floor you can enjoy a rich breakfast buffet Monday to Friday from 6:30 a.m. to 10:00 a.m. and on weekends from 7:00 a.m. to 11:00 a.m..


    Lunch

    In our EATERY on the first floor you will receive a freshly prepared lunch with a varied offer Monday to Friday from 12:00 to 14:00.


    Restaurant

    Our EATERY offers you everything from a rich breakfast to a freshly prepared lunch. A balanced, varied and nutritious cuisine is our focus, as well as the purchase of our products from regional suppliers.

  • Emergency & Safety

    Fire

    The apartment hotel has an automatic fire alarm system on all floors. In case of fire, please inform the reception immediately and activate the alarm. Please follow the instructions in case of fire, which are located on your apartment door.


    Fire extinguishers

    There are several fire extinguishers in each hallway. You will find the fire safety instructions on your apartment door.


    Emergency Exits

    Please follow the green signs.


    Emergency call

    Dial 110. In case of emergency, please contact the reception.

  • Telephone & Internet access

    Internet

    Feel free to use our free W-Lan access in the whole house. To do so, please select the SYLC GUEST network among the wifi connections. You will be automatically redirected to our site in your browser to accept the privacy policy and you can start surfing. The W-Lan in your apartment is not enough for you? You can get a direct LAN connection in your apartment for a fee. Please contact the reception.


    LAN access

    Please contact our reception team.

  • Vicinity

    Pharmacy

    Volkspark Pharmacy

    Kieler Str. 411, 22525 Hamburg, Germany

    Phone: +49 (0) 40 / 545 077


    For pharmacy night and emergency service please contact the reception.


    Medical emergency service

    Emergency medical service

    Phone: +49 (0) 40 / 22 80 22


    Car rental

    Sixt Car Rental

    Koppelstraße 49 G, 22529 Hamburg, Germany

    Phone: +49 (0) 180 6 666666


    For information and bookings please contact our reception.


    Bank

    Hamburger Volksbank

    Koppelstraße 2, 22527 Hamburg

    Phone: +49 (0) 40 / 30 911 009


    German Bank

    Ekenknick 3, 22523 Hamburg

    Phone: +49 (0) 40 / 571 95 90


    Barclaycard Arena

    The Barclaycard Arena is located 2.6 km from sylc. It takes you about 36 minutes to walk there.


    Airport

    Hamburg Fuhlsbüttel (HAM)

    Information: Phone: +49 (0) 40 / 50 75-0

    Flight schedule information: Phone: +49 (0) 40 / 50 75-7557

    Baggage tracing: Phone: +49 (0) 40 / 50 70-2733


    Cash dispenser

    The nearest ATM is located at Koppelstraße 2 (Hamburger Volksbank), 2.5 km away.


    Cinema

    UCI Cinema World Othmarschen Park

    Baurstraße 2, 22605 Hamburg


    Church

    Evangelical Lutheran Church Stellingen

    Molkenbuhrstraße 6, 22525 Hamburg


    Hospital

    UKE

    Martinistrasse 52, 20246 Hamburg

    Phone: +49(0)40 / 74 100

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